Wawanesa Insurance hiring Claims Service Ambassador I (Remote) in United States | LinkedIn (2024)

Job ID: 8578

Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be a subsidiary of the Auto Club of Southern California (AAA). Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to choose where they want to work. In this role, you can work from home (remote), in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.

Job OverviewClaim Service Ambassadors I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable recording and assigning of auto claims by means of telephone and written correspondence.

ScheduleTraining Schedule (first 4 Weeks)

• Monday-Friday, 8:00am-4:30pm pacific time

Regular Schedule

• Monday-Friday, between the hours of 7:00am-7:00pm pacific time and Saturdays, 8:00am-4:30pm pacific time

Compensation: Depends on experience and varies by location.

Colorado Compensation

• The pay range for this position is $21.70 - $34.18 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Nevada Compensation

• The pay range for this position is $22.78 - $34.18 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Washington Compensation

• The pay range for this position is $21.70- $32.55 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Job Responsibilities

• Provide exceptional customer service
• Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Within a limited scope, evaluate losses to determine liability
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Coordinate services with vendors and service providers
• Within a limited scope, Adjust claims from inception to completion in a proactive manner
• Maintain accurate records based on company standards and policies within the claims system
• Perform other duties as assigned

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for customer satisfaction
• Good communication skills, both written and oral
• Good investigative and analytical skills
• Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Good negotiation skills
• In order to work the Spanish-speaking queue, fluency in Spanish is required.
• College/University degree is preferred

Benefits And Other Total Rewards Components Include

• Medical, Dental and Vision
• Flexible spending accounts (FSA)
• Voluntary benefit plans – accident, hospital indemnity and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
• Tuition Assistance and much more

If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email SD_human_resources@wawanesa.com.

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at sdloa@wawanesa.com.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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